FAQ
Working with an investment professional offers expertise, time-saving, and access to resources, allowing for a diversified portfolio tailored to your goals and risk tolerance. Their objective advice and proactive monitoring help navigate market fluctuations while optimising opportunities. Overall, it provides peace of mind and strategic guidance for achieving financial objectives efficiently.
Any personal information is treated as confidential and may be shared only within ACM Group and its employees. Under limited conditions, we may free up your personal information to third parties in good faith as allowed by, or in order to comply with applicable laws and regulations. Your personal information may be disclosed to collaborate with regulatory authorities and law enforcement agencies demanding evidence or other official requests, and as may be necessary in order to protect the ACM Group’s rights or property. We will not dispense your personal information to any third parties for the purpose of direct marketing. We will keep information about you after the termination of your account or service provision for as long as it is allowed for legal, regulatory, fraud prevention, business and financial crime purposes. Personal information you give us will be encrypted and stored on our secure servers. All electronic transactions you make to, or receive from us will also be encrypted.
Yes, telephone calls may be recorded to ensure accuracy and training purposes, and enable us to confirm any details or instructions you have given us.
We require all new investors to complete account registration form. The application form is available either online on our secure website or alternatively if you contact us, we will dispatch an application form to you. Once your personal client account has been approved, you will be allocated your own dedicated username and log-in password which will be emailed to you accordingly.
No, account opening with ACM Group is free of charge. All information is stored encrypted on secure servers solely for company use.
The minimum stock investment varies slightly from equity to equity depending on the minimal block values, but is never higher than A$50,000.00 for private client accounts, and more often considerably less.
Please log in to the client area on our corporate website, where you can view, download, and save your statement history and portfolio.
There are no barriers to exit a relationship with ACM Group. The relationship is revocable on written notice at any time. There are no forced liquidations, termination fees, back-end loads, redemption fees or other charges associated with the termination of an advisory relationship with our firm.
Yes, you can have your share certificates sent to you via courier or ACM Group can hold them in our secure vaults on behalf of client. Please note that short-hold or day-traded stocks are always held electronically to facilitate immediate execution.
For your protection, convenience and speed ACM Group may engage the intermediary services of overseas Transfer Agents, Escrow and their solicitors to receive and transfer funds to clients or issue stock certificates directly to you. Transfer Agents act as a secure bridge between Brokers, Underwriters and you. This secure service is recommended when a client prefers transferring funds to or from their account outside their country jurisdiction.
No, we charge a 0.25% flat rate commission on every ‘buy’ or a ‘sell’ trade order, or 50 currency units if trade has value under 20,000 currency units.
We may apply additional fees when requiring to outsource third party legal advice, where unexpected costs maybe incurred during arbitration or unusual compliance requirements.
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